Full Ranking System Service Agreement (now Happlo Autopilot)

This agreement is between Happlo Websites LLC, doing business as Happlo Systems (Happlo, we, or us), and the United States business identified in an accepted order (you). The person accepting for your business must be at least 18 and authorized to bind it. The Full Ranking System is a business service, not a personal, family or household purchase.

An order means a proposal, order confirmation or other written record expressly accepted by both parties that identifies your business, each covered business location, the agreed price, service start and initial billing date, and this agreement by its version. Acceptance may be by signature, electronic signature, an explicit email agreement, or a clearly identified agreement checkbox associated with that order. Merely visiting this page, booking a call, receiving an invoice, or continuing an existing subscription does not by itself accept this new agreement.

Before accepting, you must receive the agreement and order in a form you can keep. Keep a copy with your acceptance confirmation. This agreement applies prospectively from the date both parties accept it or a later start date stated in the accepted order. It is not backdated.

This agreement covers the Full Ranking System and the review requests included in it, when bought through an order signed by both parties. If you bought the Full Ranking System online at checkout, the Terms of Service you accepted at checkout govern that purchase instead. Both documents give you the same refund promise, work promise and plan limits. This agreement does not govern a Review Growth or Review Growth Plus subscription.

The Full Ranking System is a managed service. We do the work using our team, our own Ranking System software and service providers; you are not simply buying access to a software dashboard. For each covered location, we provide the following, subject to your permissions, the photos you send and Google’s rules:

• Your services. On your setup call, you choose up to 10 services (keywords) you want to be found for. You may ask us to swap a service once a month. A new service gets its own Month Zero map.
• Month Zero. At setup, we run a new 9-by-9 map check for each service you chose. That is your “before” picture. Your reports compare to it.
• Monthly map checks. Once a month, we check Google Maps for each service you chose. Each check looks at 81 spots in a 9-by-9 grid about 6.5 miles across, centered on your business. If you serve customers at their location, we center it on your service area. That is up to 10 map checks a month.
• Google profile setup. We make sure your Google Business Profile is set up correctly and kept complete. We ask for your OK before we change your business name, address, phone number, hours or main category.
• AI search checks. Once a month, we check whether AI search tools name your business for your services. These checks are samples. Other people may see different answers.
• Google posts. We keep your Google Business Profile active with posts and photos. We post about every 2 to 3 days: every 2 days when you have sent plenty of photos, and every 3 days when you have sent fewer. Posts use your own real photos. Some carry your logo in a clean frame. When your photos run low, we ask for more.
• Monthly report. We send you a report each month, within 5 business days after each 30-day period. Your first 30-day period starts at your setup call. If we could not collect some data, the report says “not available.” It never shows missing data as zero.
• Review requests to up to 300 individual customers a month.
• Your Google profile stays yours: we ask to be added as a manager, not an owner, and you can remove us at any time.

We confirm the covered location, profile, up to 10 services, map center point and posting plan during setup and send them to you in writing. The amounts in this section (up to 10 services, one map check per service per month, posts about every 2 to 3 days while you supply photos, one monthly report and review requests to up to 300 individual customers a month) are part of this agreement unless your signed order states different amounts. We will not charge separately for an add-on or expanded scope without your express approval.

You provide accurate business details, appropriate access to your Business Profile and other agreed systems, eligible customer information and any photos or content needed for the work. Where possible, use delegated account access instead of sending passwords. You remain responsible for the accuracy of business facts, licensing and claims you ask us to publish. Let us know promptly when they change.

We may use a supported CRM connection or a customer list you lawfully provide, depending on the workflow agreed during onboarding. We do not promise compatibility with every industry, CRM or other system. Do not provide health information, payment-card details or other sensitive customer information that is unnecessary for review requests. Work needing a separate compliance arrangement will not begin unless that arrangement is expressly agreed.

With your authorization, we may make routine profile, listing, content and review-response updates within the agreed scope. Tell us before launch about approval requirements or restricted changes. Changes to business identity, ownership, core contact details or other material business facts require your authorization.

Start timing depends on the agreed start date and receipt of the necessary access, information and approvals. Missing customer information can delay delivery. Billing begins only on the billing date disclosed in your accepted order. Apart from the refund promise and work-promise credit in this agreement, a different billing date, pause or credit must be agreed rather than assumed. You retain the cancellation rights below.

The Full Ranking System includes review requests to up to 300 individual customers a month for the covered location. One customer counts once, when they get their first review request in a billing month; follow-ups in that same process are included and are not counted again. If you reach the limit, we tell you and hold new customers until the next billing month. The service is for customers of the covered location, not resale, unrelated businesses or bulk lead marketing.

We may limit activity that creates spam, fraud, security or carrier/platform risk. If you need more than 300 a month, we will quote a price in writing, and you pay it only if you expressly accept it. There are no undisclosed per-message overage charges or automatic paid upgrades.

You must have the permissions required for each channel and the messages sent, retain evidence of when and how consent was obtained for the period required by law and messaging-provider rules, provide that evidence on request, provide accurate contact details and exclude purchased, rented or scraped lists. Tell us about opt-outs you receive. We will identify the customer-facing business as sender, provide supported opt-out mechanisms, honor valid opt-outs and maintain suppression records so re-uploading a contact does not override an opt-out.

By enabling messaging or uploading contacts, you confirm that the contacts are eligible for the messages you instruct us to send. Your business is responsible for obtaining and maintaining the required consent. Routine onboarding does not include a legal compliance audit of your customer intake or consent process. We may request evidence or pause messaging if a complaint, provider requirement or other compliance concern arises.

Requests must invite honest feedback from real customers without screening people based on likely sentiment. No fake reviews, paid/incentivized Google reviews, review gating or misleading testimonials are permitted. Reviews remain voluntary; the customer controls what they say. We may pause unsafe or prohibited campaigns. Assigning responsibilities in this agreement does not remove either party’s own legal obligations.

Accepting service terms is not consent to receive marketing texts. Any required marketing consent must be obtained separately. A person may opt out of text messages without canceling the business subscription; necessary account notices can be delivered through another appropriate channel. A clear request to cancel the subscription is handled under the cancellation section.

The standard price in this version is $397 per month per business location. Your accepted order and the price disclosed before payment control your actual charge, including an expressly agreed legacy rate or discount. Each additional location requires its own agreed service and charge. Review requests are included for the covered location; a separate Review Growth subscription is not required.

The Full Ranking System has no free trial. The free audit or a consultation does not enroll you in the paid service. An existing result-before-payment arrangement is treated separately under the existing-customers section below.

The subscription is month to month and automatically renews monthly until canceled. Before billing is authorized, the order and payment flow must disclose the recurring amount, covered locations, initial charge date and renewal basis. By separately accepting that recurring-payment authorization, you authorize Stripe to charge the disclosed amount on the disclosed schedule. Viewing this agreement alone is not payment authorization.

The actual billing-period start, end and next renewal date shown in Stripe’s subscription records and your billing confirmation govern. A billing month is not assumed to be 30 days, and the renewal date need not be the first of the calendar month. Ask us if the dates shown in your order and payment confirmation differ; we will resolve the discrepancy before charging under a changed schedule.

Keep your billing information current. Applicable taxes will be disclosed and collected where required. Stripe handles payment-card details. Failed payments may be retried under the disclosed payment arrangement; we may pause service after notifying you. Pausing work does not itself cancel the subscription, but we will not keep renewing charges for periods after an effective cancellation.

You may cancel for any reason by emailing support@happlosystems.com or texting +1 (904) 605-4455. Give your business name, account email and the location(s) or subscriptions you want canceled so we can identify them. No sales call, minimum service term or cancellation fee is required. Any self-service cancellation option we make available may also be used.

Unless you request an earlier end, cancellation stops the next renewal and service continues through the end of the billing period already paid for. A clear cancellation received before renewal prevents that renewal charge. We use the time we receive your identifiable request, not a later time when someone processes it. We will confirm the affected locations and service end in writing. If identification is incomplete, we will promptly ask only for what we reasonably need.

If you want service to end before the paid period expires, say so. It ends when we receive your identifiable request, or on a later date within the paid period that you name. Apart from the refund promise, the work-promise credit and the corrections listed below, ending early does not create a refund for the rest of that period.

Stopping text messages, removing our profile access or changing a payment card is not necessarily a clear subscription-cancellation request. If you want the subscription ended, say so plainly. This distinction does not limit your right to revoke messaging consent or any cancellation right provided by law.

Our refund promise. If Happlo is not right for you, ask for your money back. We refund your first payment in full. You do not need a reason. You do not need to show that results were missing.

When you can ask:

• Full Ranking System: any time from the day you pay until 7 days after we send your first monthly report. Your first report comes within 5 business days after your first 30-day period, which starts at your setup call.
• Review Growth and Review Growth Plus: within 30 days after your first payment.

If setup is delayed (Full Ranking System): if you have not held your setup call within 45 days after your first payment, your window ends 75 days after your first payment. If your first report is late because of us, your window stays open until 7 days after we send it.

Which payment is covered: your first payment only.

How to ask: before your window closes, email support@happlosystems.com or text +1 (904) 605-4455. Say you want your refund, and give your business name and the email on your account. We go by the time your message reaches us. You never have to get on a call.

What happens next: we send the refund to the card you paid with within 5 business days. Your bank may take a few more days to show it. Asking for your refund also cancels your plan, and service stops when we send the refund. We remove our access to your Google Business Profile. Posts already on your profile stay there unless you ask us to remove them.

Limits: the refund promise applies once per business location, and only to your first Happlo plan for that location, not to a restart. It does not apply if we ended your account because you broke the honest-review or permission rules in this agreement. We refund tax as the law requires.

Plans bought before September 24, 2026 keep the refund terms accepted with them, including the 30-day money-back guarantee.

Outside the refund promise and the work promise, fees for a billing period that has started are not refundable, and refunds do not cover earlier billing periods just because the rankings or other results you wanted did not happen. Any separately authorized one-time service must have its own disclosed refund terms.

We will correct duplicate charges, charges made in error and renewal charges taken after a timely effective cancellation, and provide refunds required by law. These corrections do not depend on the discretionary refund process and are not defeated by the general no-refund rule. We will confirm the calculation and submit an approved refund promptly, normally to the original payment method; bank/payment-provider posting time can vary. Contact us if a refund is missing or you dispute the calculation. This agreement does not waive lawful payment-dispute rights.

If we miss the work we promised in a month, your next month is free. This is a promise about our work. It is not a promise of reviews, rankings, calls or sales.

What counts as a month: each billing period is one service month. Your first service month runs from your setup call to the end of your first billing period.

The work we promise on the Full Ranking System:

1. Google posts. At setup we agree on a posting plan and confirm it in writing: about one post every 2 days when you have sent us plenty of photos, or every 3 days when you have sent fewer. In each service month, we promise at least 9 posts to your Google Business Profile, as long as we have photos from you that we have not used yet. We count fewer posts in a shorter first month, in the same proportion. When your photos run low, we tell you. A post counts when we send it to Google. If Google rejects a post, we send a new one within 2 days.
2. Your monthly report. We send each report within 5 business days after each 30-day period. Your first 30-day period starts at your setup call. Each report has a 9-by-9 map check for each service you chose, an AI search check, and a comparison with your Month Zero map. If a check could not run, the report says “not available” and why, and we run that check again within 7 days.
3. Review requests, as described below.

The work we promise on all three plans:

• Review requests. When an eligible customer reaches us through your connected system or a list you send us, we send that customer a first review request within 2 business days. Then we send 2 follow-ups on the schedule we set up with you. This applies up to your plan’s monthly limit.

What does not count as a miss. We do not count work we could not do because:

• you had not yet held your setup call or chosen your services;
• you had not sent photos, or we had used all your photos and you did not send more after we asked (posts only);
• you never gave, or you removed, our access to your Google Business Profile, customer system, Zapier or another needed connection;
• Google suspended, limited or put your profile under review, or changed its rules or tools so the work could not be done;
• you sent no eligible customers, or the customers had opted out, had wrong contact details, or were over your monthly limit;
• a phone carrier or email provider blocked or did not deliver a message we sent;
• you asked us to pause, your payment failed, or we paused work under the honest-review or permission rules in this agreement; or
• an event outside our control, as described in this agreement. When it ends, we catch up within 7 days. If we do not catch up, it counts as a miss.

Problems with Happlo’s own systems, staff or vendors we chose are our responsibility. They do count as a miss.

How to claim: email support@happlosystems.com within 30 days after the service month ends. Write “work promise” and name the month. You do not need proof. We check our own records (send logs, post history and report dates) and reply within 10 business days. We tell you what we found.

Your credit: if we missed the promised work, your next month is free. We do not charge your next monthly payment. The credit is one month’s fee, not part of it, and at most one month’s fee for each service month.

How the two promises fit together: if we refund a payment under the refund promise, you do not also get a work-promise credit for that same payment. You never get back more than you paid for a month. The credit is your only money remedy for missed work in that month. It does not limit billing corrections, your right to cancel, or rights the law gives you.

Publishing or updating this document does not retroactively change an existing customer’s price, billing start, refund rights, service promises or result-before-payment arrangement. Existing agreements and promises are not erased merely because they were communicated orally rather than on this page.

Where Happlo previously agreed not to charge until a specific result was achieved, that arrangement remains subject to its original terms unless both parties expressly agree to change it. This agreement does not accelerate payment, create a new deadline or redefine the promised result. We should record the original promise, its current status and any agreed changes together in writing.

Moving an existing customer to this agreement requires express acceptance for future service and a written record of any legacy terms being preserved or specifically changed. It does not settle or waive an existing claim, disputed charge or unmet promise unless the parties separately and expressly agree to that resolution.

For new engagements under this agreement, we promise to perform the agreed work with reasonable care and skill, and we give the work promise above. We do not promise a particular outcome. We do not guarantee a search position, first-page placement, review count or rating, being named by AI search tools, traffic, calls, leads or revenue, or a deadline for any such result. The work promise is about our work, not results. This does not override an existing promise preserved above.

Google, search/AI platforms, directories, carriers and other providers control their own systems. Listings and reviews may be delayed, filtered, suspended or removed; algorithms and features may change. Results vary with competition, geography, starting condition, customer response and other factors. Case studies are examples, not a promise of equivalent performance.

We are not Google and do not control its decisions. We cannot promise uninterrupted third-party availability. We will tell you about a material issue affecting our agreed work and discuss reasonable alternatives. Platform dependencies do not excuse our own breach, misrepresentation or failure to use reasonable care.

You retain your business information, customer lists and content. We use information you provide to perform the authorized service, administer billing/support, maintain security, honor opt-outs and meet legal obligations. For customer contact data used in your campaigns, you determine the business purpose and we process it on your instructions as a service provider. We do not sell your customer list or use it for our own unrelated marketing.

We may use providers for payments, hosting, messaging, profile management, reporting and integrations, and share information reasonably necessary for their service roles. Access should be limited to authorized personnel/providers with appropriate confidentiality and data-protection obligations. Each party must use reasonable safeguards and promptly inform the other of a security incident affecting the other’s information, consistent with applicable law and legitimate security needs.

Each party will protect the other’s nonpublic business information with reasonable care, use it for this engagement, and disclose it only to people/providers who need it for that purpose or as required by law. This does not cover information lawfully public, already known without restriction, independently developed or lawfully received without a duty of confidentiality.

Contact support@happlosystems.com for information-access, correction, export or deletion requests. We will reasonably assist with applicable privacy requests and obligations. At the end of service, we will return or delete service data on request subject to lawful retention needs, security records, backups and opt-out suppression records. We will explain any material limitation; this does not guarantee an export feature that a third-party platform does not support. Additional legally required data-processing terms must be agreed before processing that requires them.

The main website’s Privacy Policy describes browsing happlosystems.com; it is not a statement that a paid Full Ranking System engagement collects no information. The service-data commitments in this section apply to the Full Ranking System. Third-party services also have their own applicable policies.

You confirm you have the rights and permissions needed for content, photos, logos and business claims you supply. You give us a limited license to use, adapt, frame with your logo and publish them, including on your Google Business Profile, for the authorized service. We do not use your content, maps, name or words to advertise Happlo unless you give separate written permission. Your business profile and accounts remain under your control; delegated management access does not transfer ownership to Happlo.

Happlo retains its pre-existing tools, templates, processes, software and branding. You may continue using business-specific profile copy and reports we deliver and you have paid for, subject to third-party rights. Neither party receives ownership of the other’s pre-existing intellectual property merely by entering this agreement.

When service ends, we stop ongoing management and review campaigns and reasonably cooperate with removal of our access and transfer of relevant business-specific records. We will not deliberately remove legitimate earned reviews or hold your Business Profile ownership hostage to cancellation. Third-party reviews and listings may remain subject to their platforms’ rules. This is not a promise to export proprietary software.

Changing a price, adding a location, lowering a limit in this agreement or charging for extra work requires the advance disclosure and express acceptance described above. We will provide reasonable advance notice of proposed material service or agreement changes. Simply posting a new version does not amend the version you accepted. If we cannot agree on future terms, either party may end the month-to-month engagement without a new long-term obligation.

We may pause affected work for nonpayment, unlawful or unauthorized messaging, security threats, platform abuse or another material breach. Where reasonably possible, we will explain the problem and allow a reasonable opportunity to fix it. Urgent safety, legal or platform risks may require an immediate pause. Neither party may use a suspension to evade lawful cancellation or refund obligations.

Either party may end future service by written notice. If Happlo chooses to stop providing the agreed service before the end of a paid period, we refund the unused part of that period: the fee paid for that period multiplied by the unused time and divided by the whole period, rounded to the nearest cent. We will give reasonable advance notice when practical. A material unresolved breach does not remove either party’s other remedies available under law.

After service ends, provisions that reasonably need to continue—payment already owed, required refunds, confidentiality, ownership, lawful data retention and dispute resolution—continue to the extent relevant. Unavoidable events outside a party’s reasonable control may delay performance, but do not eliminate cancellation/refund rights for future service or excuse that party’s own avoidable misconduct.

Each party is responsible for its own acts, omissions, legal duties and contractual commitments. You are responsible for the business facts, content rights and messaging permissions you supply; Happlo is responsible for its agreed service and its own handling of information. Nothing here excuses fraud, intentional misconduct, gross negligence or liability the law does not allow a party to exclude.

Services are subject to the express promises and limitations stated here and in your accepted order. To the extent permitted by law, we do not make additional implied promises that the service will meet a particular business objective. This does not eliminate the duty to perform the agreed work with reasonable care and skill or any mandatory right or remedy.

Please first contact support@happlosystems.com with enough detail to investigate a dispute. Both parties will make reasonable good-faith efforts to resolve it. Doing so is not a barrier to a time-sensitive legal remedy, a lawful charge dispute or a complaint to a regulator.

Florida law governs to the extent permitted by applicable law, without excluding mandatory protections that apply despite a choice of law. Subject to those protections and a court’s jurisdiction, disputes may be brought in the appropriate Florida state court in Clay County or the United States District Court for the Middle District of Florida. This agreement does not require arbitration, waive a jury trial or waive class-action rights.

The accepted order should record: your legal business name and authorized contact; each covered location and Business Profile; the scope and cadence; the actual recurring amount and any taxes/authorized extras; the service start and Stripe billing dates; this agreement’s version; and any expressly preserved or changed legacy promises. Both parties should receive a copy of that record and the accepted agreement.

The accepted order and this version govern the engagement together. A specifically negotiated order provision controls a direct conflict only where the difference was clearly disclosed and expressly agreed. A purchase made online at checkout is governed by the Terms of Service accepted there, not by this agreement. Existing promises remain protected as described above. Amendments need an express written agreement; no public revision alone changes an accepted bargain.

Keep your contact details current. Routine notices may be sent to the account email; material changes must be clearly identified and require acceptance where stated above. If a provision cannot lawfully be enforced, the remaining provisions apply to the extent they can operate fairly without it. A delay in enforcing a right does not automatically waive it. The parties are independent businesses, not partners or agents with general authority to bind one another.

For service questions, cancellation, refunds, privacy requests or legal notices: Happlo Websites LLC (Happlo Systems), support@happlosystems.com; phone/text +1 (904) 605-4455. Our mailing address is shown below. The email/text cancellation methods above are available without requiring mailed notice.