Website Service Agreement

This proposed business-to-business agreement is between Happlo Websites LLC, doing business as Happlo Systems (Happlo, we, us), and the United States business identified in a mutually accepted website order (you). Your representative must be at least 18 and authorized to bind your business.

Before payment or work, the order must identify the business and covered location(s), domain, pages and features, supplied content, revision rounds, milestones and their dollar allocations, acceptance criteria, dependencies, target schedule, qualifying subscription and charges. Both parties must expressly accept the order and this agreement version by signature, electronic signature or explicit written agreement, and receive copies they can keep. A consultation, page visit or invoice alone does not constitute acceptance.

This agreement covers website design, hosting and maintenance only. The qualifying Reviews or Ranking subscription remains governed by its own accepted agreement. Neither agreement silently replaces the other. A specific negotiated order provision controls a conflict only if clearly disclosed and expressly agreed. No terms are backdated or imposed on an existing engagement merely by posting this page.

The standard website setup fee is $997 once for the website scope identified in your accepted order. It is separate from subscription fees, not an outright purchase or ownership transfer of the website design/system. Taxes and any approved extras must be disclosed before payment. Payment is handled through Stripe or another expressly agreed payment method; this page does not authorize a charge.

Hosting and standard ongoing maintenance have no separate monthly website charge while the covered business maintains an active qualifying paid Happlo subscription. Current plans: Autopilot Reviews ($179/month per location), Autopilot Reviews Plus ($279/month per location) or Happlo Autopilot ($397/month per location). For older orders: Reviews Growth ($197/month per location), Reviews Pro ($297/month per location) or Happlo Ranking ($497/month per location); Reviews Starter ($97/month, older orders) does not qualify. Ranking includes Reviews and has no free trial. The standalone Reviews trial does not make website setup free or promise website launch during the trial.

Your order must specify which website, domain and business location(s) are covered. One subscription does not cover an unlimited number of locations, websites or domains. Multi-location and additional-site scope needs a separately accepted order and appropriate subscriptions. Moving between qualifying plans does not by itself end eligibility. A change in fee or additional charge requires advance disclosure and express agreement.

Domain registration/renewal, business email, paid third-party licenses and other external costs are included only if the order explicitly says so. No additional paid services will be purchased or billed on your behalf without approval.

We build a custom, mobile-friendly website within the accepted scope and provide a review opportunity before launch. The order defines the pages, functionality, included revision rounds and objective completion criteria; it must not leave paid work or milestone allocations unspecified. Additional pages, redesigns, integrations or changes beyond scope need a written change order with any price and schedule impact approved first.

You provide accurate business information, licensed content, suitable assets and timely feedback, and approve business claims, contact information and final content. You retain control of your domain and should use delegated access where practical. Do not email passwords, payment-card data or unnecessary sensitive information. Let us know before work starts if your industry, content, forms or integrations require special compliance arrangements.

Target dates depend on access, content, approvals and agreed scope. Delays or changing requirements will be communicated; no launch date is guaranteed unless expressly agreed. Silence is not final acceptance. We will explain what is needed if a project stalls, but inactivity alone does not turn unfinished milestones into earned fees or automatically approve launch.

Launch requires your written approval and an active qualifying subscription. If a delivered item does not meet the agreed acceptance criteria, tell us specifically what is missing; we will address an in-scope deficiency without treating it as a paid scope expansion. We perform the work with reasonable care and skill.

Standard maintenance covers routine technical upkeep and minor text, photo and business/service-information updates to existing pages within the accepted scope. It is not unlimited development. Substantial new content, new functionality, ecommerce, custom integrations and complete redesigns are excluded unless separately agreed.

Request support or an update at support@happlosystems.com. We will confirm material scope or timing issues. Any specific response time, backup schedule, recovery commitment, monitoring service or uptime service level must be recorded in the order; none is invented by this general description. We use reasonable safeguards and will address material service issues within our control.

Hosting, domain providers and other platforms can have outages or change features. We cannot promise uninterrupted availability, perfect security or compatibility with every external system. These dependencies do not excuse our own breach, misrepresentation or failure to exercise reasonable care.

You retain ownership of your domain, business identity and content/assets you supply. You give Happlo a limited license to adapt, display and publish those materials for this engagement. You confirm that you have the necessary rights and permissions, including for identifiable people in supplied photos. We do not acquire your domain by managing DNS or hosting.

Happlo retains its website design/system, reusable code, templates, processes and pre-existing tools. While eligible service is active and you follow this agreement, you receive a limited license to use the supplied website for the business and domain in the order. Third-party materials remain subject to their own licenses. Payment of the $997 setup fee does not transfer Happlo’s design/system or create a right to export its source code.

There is no automatic buyout, transfer of Happlo’s design/system or perpetual hosting right when service ends. Any later buyout, export license or standalone hosting arrangement would require a new express written agreement; none is promised here. This limitation does not take away your ownership of supplied assets or your right to control your domain.

You may cancel website work or service by emailing support@happlosystems.com or texting +1 (904) 605-4455. Identify the business and domain and say whether you also want the Reviews or Ranking subscription canceled. We use the receipt time of an identifiable request, not a later processing time, and confirm the affected services in writing. No sales call or cancellation fee is required.

If you cancel the qualifying subscription or schedule a downgrade to Starter, the website and included hosting/maintenance remain available through the end of the qualifying billing period already paid for, then go offline. There is no separate website renewal charge. If you explicitly request the website be taken offline sooner, we will coordinate that date with you. A requested Ranking early-end refund does not automatically move the website shutdown earlier than the already-paid period unless you also agree to that earlier shutdown.

Canceling the website alone does not cancel a separately purchased Reviews or Ranking subscription. Canceling the qualifying subscription ends website eligibility as described above. Its subscription refunds, billing dates and trial terms are governed by that service’s agreement; the setup refund below is separate. A future change in eligibility must be disclosed and agreed, not applied retroactively.

You should arrange replacement hosting/design before the service end if you want to avoid downtime. We will reasonably cooperate with removing our access, returning supplied assets and moving your domain to a destination you authorize. We do not hold your domain hostage to cancellation. Domain DNS changes will be coordinated to avoid unnecessarily disrupting separately hosted email. Happlo’s design/system is not included in this handoff unless separately agreed.

Before routine shutdown, we will confirm the end date and give a reasonable opportunity to retrieve customer-supplied assets or data held for the site. We do not promise indefinite storage after service ends. Retention/deletion follows the data section and any applicable law. Export of a third-party system is limited by its actual available features.

If you cancel before website work starts, we refund the full setup fee paid. After work starts, you receive a refund of the unearned portion based on the clearly agreed project milestones. Before collecting the setup fee, the order must describe each milestone, its objective completion criteria and dollar allocation; the allocations must total the setup fee. This agreement does not set milestone percentages.

A milestone is earned when its stated deliverables meet the agreed completion criteria, not simply because time passed or internal effort was spent. Completed in-scope work remains subject to correction of an identified failure to meet those criteria. A partly completed milestone is not automatically treated as fully earned; any partial earning method must be expressly agreed in the order before work starts. If no such method was agreed, the incomplete milestone remains unearned.

Refund = setup amount actually paid minus earned milestone amounts, accounting for prior refunds and discounts so the same amount is not refunded twice. We provide an itemized calculation. No cancellation penalty or undisclosed processing deduction is added. Applicable tax is adjusted as required. Work stops when cancellation takes effect; new work after that time cannot increase the earned amount without your approval.

After all setup milestones are earned, the setup fee is generally not refundable merely because you cancel your subscription or expected business results do not occur. We correct duplicate/error charges and provide refunds required by law; this does not eliminate remedies for defective or undelivered work. Approved refunds are submitted promptly, normally to the original payment method; bank posting times vary. Lawful payment-dispute rights are not waived.

If Happlo ends a project early, the same earned/unearned calculation applies and we return unearned setup funds. Any separately approved external purchase or additional work needs its own disclosed cancellation/refund terms before authorization. Such expenses cannot be invented later as deductions from a setup refund.

We use business contacts, project materials and authorized site data to deliver/support the engagement, administer billing, protect security and meet legal duties. Each party protects the other’s nonpublic information with reasonable care and limits access to people/providers who need it for the engagement under appropriate confidentiality and data-protection obligations. Lawfully public, independently developed or lawfully obtained unrestricted information is not confidential.

Where we process visitor inquiries for your business, you determine their business purpose and we handle them on your authorized instructions. We do not sell those contacts or use them for our own unrelated marketing. Hosting, forms, email and other providers may process data needed for their service roles. The actual data flow and providers must be confirmed in the order; sensitive or regulated data collection requires an appropriate separate arrangement before launch.

We will not add advertising pixels, optional tracking or new data-collection integrations to your website without authorization and the appropriate disclosures and controls. Your business is responsible for accurate customer-facing notices, lawful business claims and permissions. We will implement the agreed technical controls and remain responsible for our own work and legal duties. Website design is not a substitute for your own legal advice.

The order should identify accessibility goals and any required testing. We will address agreed accessibility requirements with reasonable care, but do not promise universal legal certification, immunity from claims, or compliance with every industry rule merely by providing a website. You must tell us about relevant requirements and changes in how you use the site.

Contact support@happlosystems.com for access, correction, export, deletion or security concerns. We will reasonably assist with applicable requests and notify you of security incidents affecting your information consistent with applicable law. On termination, return/deletion is subject to applicable retention duties, legitimate security records and backup limitations, which we will explain. Any legally required additional data-processing terms must be agreed before that processing begins.

We do not guarantee a search ranking, AI-search appearance, page-speed score, traffic, reviews, leads, revenue or conversion rate. A case study is an example, not a promise. We remain responsible for delivering the agreed work with reasonable care and skill. Each party is responsible for its own conduct; nothing excuses fraud, intentional misconduct, gross negligence or liability the law does not permit excluding.

We may pause affected work for nonpayment, security threats, unlawful content or material breach, with explanation and a reasonable opportunity to resolve it when practical. Urgent threats may require immediate action. A pause cannot be used to evade cancellation/refund obligations. We will give reasonable advance notice if we decide to end otherwise compliant future service and cooperate with the handoff described above.

Please contact support@happlosystems.com first so we can investigate a dispute. This does not block time-sensitive legal remedies, lawful payment disputes or complaints to regulators. Florida law governs to the extent permitted by law, preserving mandatory protections. Subject to jurisdiction and those protections, disputes may be brought in an appropriate Florida state court in Clay County or the United States District Court for the Middle District of Florida. This agreement does not mandate arbitration or waive jury or class-action rights.

The accepted order and agreement form the website engagement. Material amendments require express written acceptance; posting a new page is not acceptance. The parties are independent businesses. Provisions needed after termination, including earned fees, required refunds, ownership, confidentiality and lawful data retention, survive as appropriate. An unenforceable provision does not invalidate the remainder to the extent it can operate fairly. Delay in enforcement does not automatically waive a right.

For support, cancellations, refunds, privacy requests and notices, contact Happlo Websites LLC (Happlo Systems) at support@happlosystems.com or phone/text +1 (904) 605-4455, or use the mailing address below. Cancellation does not require postal mail. Keep your account contact information current.

Keep the accepted version, order and milestone schedule, approvals, change orders, payment records, cancellation confirmations and refund calculations. This public page is not evidence that any individual customer has accepted it or that a website payment has been authorized.